I love sending my daughter to FBI. The staff are always welcoming and very friendly, they genuinely care about my daughter's needs. The centre is open and bright with such a lovely large outdoor play area for the children. - Tara

Hours of Operation

FBI operates between the hours of 7am - 6.00pm, Monday to Friday.

We are open for 52 weeks of the year, however, we close on NSW Public Holidays:

  • New Year's Day.
  • Australia Day.
  • Good Friday.
  • Easter Monday.
  • Anzac Day.
  • Queen's Birthday.
  • Labour Day.
  • Christmas Day and Boxing Day.

Please note, if your child would normally attend on these public holidays you will be given a make up day.

Due to our insurance policy we cannot open our doors before 7am and we cannot have children on the premises after 6.00pm.

Arrival and Departure

On arrival and departure you are required to complete the sign in/out attendance sheet.

Attendance books are located either on the parent bench in the room or on the table outside (wherever the children are located at the time). PLEASE REMEMBER TO SIGN YOUR CHILD IN/OUT. In accordance with CENTRELINK guidelines, attendances AND absences must be signed for so you can be eligible to receive your CCB. This is a legal document and needs to be kept up to date. If your child is not signed in/out you will impede your CCB payments and your fee will then attract the full daily rate.

Staff will need to be informed if someone other than yourself will be collecting your child. Your child will not be released into the care of anyone not authorised in writing or known to the centre staff, or to anyone under the age of 18years. Please remember that we will ask to sight and photocopy their ID. If staff are unsure, you will be notified. If no one has come to pick up your child by 6.00pm on closing we are obligated to call FACS (Family and Community Services) or the Police. You will also incur a late fee of $2 per minute.


On enrolment you are required to pay a $35.00 non-refundable enrolment fee, plus one (1) week's fees in advance.

It is imperative that all fees are kept at least once (1) week in advance. A bond of $150 per child is payable prior to commencement and is refundable on leaving the centre.

We would prefer you to pay your fees by eftpos or internet banking:

BSB: 112-879

Account: 485079262.

Please write your child's full name as a reference.

If office staff are unavailable, please request assistance from an educator.

Centrepay - Child Care Rebate (CCR) is a free direct bill-paying service offered to families receiving payments from Centrelink. Through Centrepay (CCR), you can choose to pay your child care fees by having a weekly amount deducted from your Centrelink payment. This service can be requested by phoning Family Assistance on 136 150 (Medicare offices/Family Assistance).

Fees are payable while the centre is operating, including absences relating to your child's health or holidays. If your child is enrolled on a Public Holiday they will receive a Make-up in lieu (fees must be up to date to be eligible for a Make-up day).

Fees can be paid weekly, fortnightly or monthly. You can make these arrangements with office staff.

Payments of fees must be made on the first day of the week that your child attends. When you are preparing to terminate your child's position to leave our service, two (2) weeks notice in writing must be given, and your account finalised.

Overdue Fees

Overdue fees will be given written notice to pay your account in full or your child's position will be terminated. Your child's position may be terminated if:

  • There is an absence of two (2) or more weeks where the centre has not been contacted.
  • If your fees are two (2) or more weeks in arrears or there has been no payment of fees for two (2) weeks.
  • If there is no effort to contact Lorna to voice your concerns (this is kept confidential at all times). Please ring the centre.
  • If your fees are over $150 you will be charged a late payment fee of $2 per day for being in arrears.
  • If you have any difficulties paying your fees please contact Lorna at FBI.


Educators are encouraged to create positive learning environments and guide the experiences of all children in consultation with family members. Observations, progressive programming and individual portfolios are used throughout the year to document the development of the children. The National Quality Framework is reflected in our approach. Educators abide by the national regulations and incorporate their knowledge of the Early Years Learning Framework (EYLF) outcomes as well as the principles of the National Quality Standards (NQS).

Birthday Celebrations

This is a special and exciting time for your child. When it is your child's birthday you are most welcome to provide a birthday cake to be shared by all the children attending on this day. We must insist that you purchase a cake from Coles, Woolworths or a bakery, that labels the ingredients used in making the cake. This is kept at the centre, in case there is an allergic reaction within the first 24 four hours of consuming the cake (WH&S requirement). Cling wrap will be used to cover the cake to avoid cross contamination when blowing out the candles. If your child does not celebrate any special events please inform the staff.


Please see a staff member if your child requires medication during the day of attendance. You will be asked to fill out a medication form. Remember that only prescribed medication by a doctor, and only when the medication is still in its original packaging, will be administered on the premises. NO off-the-shelf medication can be administered, without a written letter from the doctor.

If your child is Asthmatic, please provide an Asthma plan. If your child requires a puffer during the day you are to inform a staff member so that your child's puffer is stored in a safe place away from all children. You will then be required to fill out a medication form. Medication label must reflect your child's name and dosage details provided by the chemist.

You will be contacted to collect your child if they appear to have a temperature, an infectious disease, or are feeling unwell. In case of an emergency and a parent cannot be contacted, our staff will consult with the local doctor, or ring an ambulance. If you feel that your child is unwell and needs you, please keep them at home.

All children enrolled in FBI are covered by an accident insurance policy that covers transport to the hospital by an ambulance.

All educators at our centre hold a current First Aid certificate and have completed asthma and anaphylactic training.


To be able to receive your CCB from Centrelink, your child must be up to date with their immunisations. It is the parent's responsibility to keep FBI informed of their child's immunisation status; a copy is to be given to our office. In the event of disease outbreak, you will be required to keep your child away from FBI until our centre is clear of any cases.


Due to health and safety requirements the following exclusions must be recognised:

  • Your child must not attend preschool if they have had vomiting or diarrhoea in the last 24 hours.
  • Children that have started a course of antibiotics are not permitted to attend preschool for 24 hours.
  • If your child has a case of head lice they need to be treated effectively by killing all head lice and removing all eggs before they can return to preschool. On return it is the director's decision to check the child's hair on arrival and state if they are able to attend.


During the year FBI will carry out and role-play a fire drill, and a lockdown procedure. These are done over a week every three months to ensure that all attending children and staff experience being involved in a fire drill or lockdown procedure. We at FBI take the health and safety of every child and staff member very seriously. You will find the emergency procedures displayed on the walls throughout the centre. If there is a need to evacuate, the children will be taken to the grassed area by the car park, supervised by all staff members, and parents will be contacted to collect their child/children.

Child Protection

FBI is committed to protecting children and keeping them safe. All staff, by law, are required to report any suspected cases of Risk of Harm. Parents are also able to contact The Child Protection Helpline at Community Services on 132 111 with any child protection concerns they may have.